Beth Cook
About Beth Cook
Beth Cook serves as the Senior Director of Customer Success at Resilinc, bringing extensive experience from previous roles at Radial Inc. and Cvent, along with a strong educational background in business management.
Current Role at Resilinc
Beth Cook serves as the Senior Director of Customer Success at Resilinc, a position she has held since 2023. In this role, she oversees customer success initiatives and strategies to enhance client satisfaction and engagement. Prior to this, she was the Director of Customer Success at Resilinc from 2021 to 2023, where she managed customer relationships and ensured the successful implementation of services.
Previous Experience at Cvent
Before joining Resilinc, Beth Cook worked at Cvent as a Customer Success Manager starting in 2019. Her responsibilities included fostering customer relationships and driving product adoption to meet client needs. This role contributed to her extensive experience in customer success management within the technology sector.
Career at Radial Inc.
Beth Cook spent a significant portion of her career at Radial Inc., where she held two key positions. She began as a Technical Account Manager from 2010 to 2014, followed by her role as Dropship Services Manager from 2014 to 2019. In these roles, she focused on managing client accounts and overseeing dropship services, contributing to the company's operational success.
Educational Background
Beth Cook holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the University of Central Florida, which she completed from 1995 to 1999. She furthered her education by obtaining a Master of Business Administration (MBA) from Clark University, studying from 2002 to 2004. Her academic background supports her expertise in customer success and management.
Early Career Experience
Beth Cook began her career at Hewitt Associates as a Customer Service Associate (CSA) from 1999 to 2001. She also worked at Digital Federal Credit Union in the E-Branch from 2002 to 2004. These early roles provided her with foundational experience in customer service and account management.