Dinkar Shelar
About Dinkar Shelar
Dinkar Shelar is a Customer Success Manager at Resilinc Corporation in Milpitas, California, with a background in customer service and operations management. He has held various positions in companies such as Meru Cab Company and Serco, and he holds a Bachelor of Science degree in Management and Hospitality from Chatrapati Sahuji Maharaj Kanpur University.
Current Role at Resilinc Corporation
Dinkar Shelar serves as a Customer Success Manager at Resilinc Corporation, a position he has held since 2018. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His work involves understanding client needs and aligning them with the company's solutions, contributing to overall business success.
Previous Experience at Meru Cab Company Pvt. Ltd.
Before joining Resilinc, Dinkar worked at Meru Cab Company Pvt. Ltd. as an Assistant Manager in Call Center Operations from 2015 to 2016. His responsibilities included overseeing call center operations and managing customer interactions, which helped enhance service delivery and operational efficiency.
Experience at Firstsource Solutions Limited
Dinkar began his career at Firstsource Solutions Limited, where he held the position of Senior Customer Service Executive from 2006 to 2007. This role provided him with foundational experience in customer service and operations management.
Background in Operations at Serco
From 2007 to 2010, Dinkar worked as a Senior Customer Service Executive at Serco in Hook, Hampshire, United Kingdom. His tenure at Serco allowed him to further develop his skills in customer service and operational management in an international setting.
Educational Background in Management and Hospitality
Dinkar Shelar studied at Chatrapati Sahuji Maharaj Kanpur University, where he earned a Bachelor of Science degree in Management and Hospitality from 2002 to 2005. He also attended the Principal L N Welingkar Institute of Management Development and Research in 2014, which contributed to his knowledge in management practices.