Imtiaz Ali Syed
About Imtiaz Ali Syed
Imtiaz Ali Syed is a Customer Success Manager with over a decade of experience in IT Enabled Service Consulting, specializing in customer success and retention. He holds a BSc in Information Technology and has worked with various companies, including Resilinc, Tech Mahindra, and Credence Resource Management.
Work at Resilinc
Imtiaz Ali Syed has been employed at Resilinc as a Customer Success Manager since 2018. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive experience in IT Enabled Service Consulting. His responsibilities include managing customer relationships and ensuring the successful implementation of Resilinc's solutions.
Education and Expertise
Imtiaz Ali Syed holds a Bachelor of Science in Information Technology (BSc IT), which he obtained from Sir Sayyed College of Arts, Commerce & Science between 2007 and 2011. His educational background supports his professional expertise in SaaS and customer success. He has developed strong skills in Microsoft Excel, which he applies in project management and performance management tasks.
Background in Customer Service
Imtiaz has over a decade of experience in customer service and IT Enabled Service Consulting. His career includes roles at Three UK as a Customer Service Advisor from 2009 to 2010, and at Tech Mahindra Business Services as a Team Lead from 2011 to 2017. He also worked at Credence Resource Management, LLC as a Team Lead for eight months in 2017-2018. This diverse background has equipped him with a solid foundation in customer success and retention.
Professional Skills
Imtiaz Ali Syed possesses strong skills in Microsoft Excel, which are essential for his project management and performance management tasks. His expertise in customer success is complemented by his experience in technical support and customer retention industries, allowing him to effectively address customer needs and enhance their overall experience.