Linda Smyth
About Linda Smyth
Linda Smyth is a Customer Success Manager with extensive experience in various roles across multiple companies, including BlackBerry and Vodafone. She specializes in project management, process improvement, and customer relations, and currently works at Resilinc.
Current Role at Resilinc
Linda Smyth serves as a Customer Success Manager at Resilinc, where she has been employed since 2022. In this role, she focuses on ensuring customer satisfaction and success through effective management of client relationships and support services. Her responsibilities include overseeing customer accounts and implementing strategies to enhance user experience and engagement.
Previous Experience at BlackBerry
Linda Smyth has extensive experience at BlackBerry, where she held multiple roles over a span of eight years. She worked as a Partner Launch Project Manager from 2006 to 2010, followed by her position as Partner Operational Systems Manager from 2010 to 2014. Additionally, she served as a Senior Customer Success Manager from 2014 to 2017. Her tenure at BlackBerry involved managing partner relationships and operational systems, contributing to the company's customer success initiatives.
Professional Background in Customer Service Management
Linda Smyth has a robust background in customer service management, having held various positions in notable companies. She worked as a Customer Service Manager at BT from 1989 to 1998 and at Energis PLC from 1998 to 2001. Additionally, she served as a Service Delivery Manager at Vodafone from 2002 to 2004. Her roles have consistently focused on enhancing customer satisfaction and operational efficiency.
Education and Certifications
Linda Smyth studied at Oxford Brookes University, where she earned a Diploma in Management Studies from 1995 to 1997. She also completed her secondary education at Royal Wootton Bassett Comprehensive School from 1979 to 1986. Linda holds a Six Sigma Green Belt certification, which reflects her expertise in process improvement and quality management. This certification supports her ability to implement efficient processes in her professional roles.
Skills and Expertise
Linda Smyth possesses a strong skill set that includes cost-benefit analysis, project management for customer-facing systems, and international business cultural awareness. Her experience in developing ISO compliant processes demonstrates her understanding of quality management systems. Additionally, she has a commitment to mentoring, indicating her focus on talent development within teams. Linda's background in e-commerce products further highlights her user-centric approach to solutions.