Mike Flewwelling
About Mike Flewwelling
Mike Flewwelling serves as the VP of Customer Success and Support at Resilinc, bringing extensive experience from previous roles at D2L and RouteThis, among others. He has a strong background in managing customer support and success teams across various sectors, emphasizing diversity, inclusion, and innovation.
Current Role at Resilinc
Mike Flewwelling serves as the Vice President of Customer Success and Support at Resilinc since 2024. In this role, he is responsible for overseeing customer success initiatives and support operations, ensuring that clients receive effective assistance and solutions. His leadership aims to enhance customer satisfaction and drive positive outcomes for users.
Previous Experience at D2L
Prior to joining Resilinc, Mike Flewwelling held multiple positions at D2L, including Vice President of Customer Success from 2018 to 2022 and Sr. Director of Customer Support from 2016 to 2018. He managed a global customer success and support team that catered to over 1,000 clients across various sectors, including education, corporate, and government. His focus was on delivering high-quality support and fostering client relationships.
Background in Technical Support
Mike Flewwelling has extensive experience in technical support roles. He worked at Nuance Communications as a Senior Manager of Technical Support for five months in 2012 and as Manager of Tier 2 Partner Support for two years from 2011 to 2013. Additionally, he held a position at Equitrac as Director of Partner Technical Support for ten months in 2011, where he managed partner and technical support for commercial products.
Educational Qualifications
Mike Flewwelling earned a Bachelor of Arts degree from the University of Waterloo - St. Jerome's University, studying from 1995 to 1998. He also pursued a Post Graduate Certificate in Telecommunications Management at Sheridan College in 1999. His educational background supports his expertise in customer success and technical support management.
Values and Professional Philosophy
Mike Flewwelling values diversity, inclusion, and innovation in his professional endeavors. He is motivated by the mission of creating a positive and lasting impact for customers and their users. His approach emphasizes collaboration and the development of scalable solutions to address customer needs effectively.