Sachin Kshirsagar
About Sachin Kshirsagar
Sachin Kshirsagar is a Senior Project Manager with extensive experience in Salesforce support and project management. He has successfully implemented knowledge management platforms and led various analytics projects, achieving significant operational savings and enhancing customer engagement.
Work at Resilinc
Sachin Kshirsagar has been serving as a Senior Project Manager at Resilinc since 2022. In this role, he has successfully transitioned and stabilized a new business of Salesforce support within a quarter, achieving the best metrics to date. He manages a team of 23 Salesforce platform administrators, focusing on onboarding, optimization, analytics, and operational business models.
Previous Experience at Zensar Technologies
Before joining Resilinc, Sachin Kshirsagar worked at Zensar Technologies from 2015 to 2022. He held the position of Project Manager, where he led end-to-end project management in analytics, covering ETL, descriptive reporting, and visualization using tools like Tableau, Wave Analytics, and Power BI. His tenure included leading projects for Cisco, contributing to significant operational improvements.
Education and Expertise
Sachin Kshirsagar completed his education at Vinay High School and later pursued a Master of Commerce (MCOM) from 1984 to 2007. He also holds an Advanced Diploma in Software Engineering from Aptech Computer Education, which he completed from 1997 to 2000. He is certified in ITIL Foundation and Six Sigma Green Belt, with experience in leading process improvement projects.
Achievements in Project Management
Sachin Kshirsagar has implemented a KCS-based knowledge management platform for over 4000 agents, which facilitated partner community implementation. He developed a comprehensive support process playbook, known as Knowledge Hive, to retain team knowledge. He achieved 15% operational savings in cost and efficiency by managing one of the world's largest SaaS cloud-based case management capabilities for 3600 personnel.
Background in IT and Business Operations
Sachin Kshirsagar has extensive experience in IT and business operations, including a role as Assistant Manager at Infosys BPO from 2010 to 2012. He participated in the CISCO Commerce Workspace (CCW) project, contributing to release and implementation management. His background includes working with Cisco's order management domain teams, focusing on service entitlement and contract management.