Sean Rogan
About Sean Rogan
Sean Rogan is a Customer Success Manager at Resilinc, with a robust background in customer relations and business development from his tenure at SmugMug and Flickr. He holds a Bachelor of Arts in English and a Bachelor of Science in Business Administration & Finance from City University of New York-Brooklyn College.
Current Role at Resilinc
Sean Rogan has been serving as a Customer Success Manager at Resilinc since 2021. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include onboarding new clients and providing ongoing support to maximize their experience with Resilinc's services. He operates from Wake Forest, North Carolina, where he applies his extensive background in customer success to drive positive outcomes for clients.
Previous Experience at SmugMug and Flickr
Sean Rogan worked at SmugMug and Flickr for nearly a decade, holding various positions from 2007 to 2019. His roles included Senior Copywriter, Customer Relations Specialist, and Director of Webinars. He also served as a Marketing Business Development Executive and Senior Customer Success Manager. His diverse experience in these positions contributed to his expertise in customer relations, account management, and business development.
Education and Expertise
Sean Rogan holds two bachelor's degrees from City University of New York-Brooklyn College, achieving a Bachelor of Arts in English and a Bachelor of Science in Business Administration & Finance, both completed between 2003 and 2007. His educational background supports his skills in business consultancy, squad building, and customer success management, enhancing his effectiveness in his current role.
Skills in Customer Success Management
Sean Rogan possesses a strong skill set in onboarding and instruction, which enhances his capabilities in client support and project management. His expertise in account acquisition and retention is crucial for effectively managing customer success. These skills enable him to build strong relationships with clients and ensure their needs are met throughout their engagement with the company.