Astrin Ottley
About Astrin Ottley
Astrin Ottley is a Senior Customer Success Manager at Resonate, with over 10 years of experience in marketing management and a strong background in strategic media campaigns for Fortune 500 clients.
Work at Resonate
Astrin Ottley has been employed at Resonate as a Senior Customer Success Manager since 2021. In this role, she oversees customer relationships and ensures that business objectives and customer needs are met within established budgets and timelines. Her responsibilities include managing campaign scope, schedule, and resource allocation to deliver successful outcomes for clients.
Previous Experience in Customer Success
Prior to her current position, Astrin Ottley worked at CareerBuilder as a Customer Success Manager II from 2018 to 2019. She also held roles at Balihoo, where she served as a Customer Success Manager for 7 months in 2014 and as Senior Manager, Customer Success for 2 years from 2014 to 2016. Additionally, she worked at Milestone Inc as a Senior Digital Media Account Manager from 2017 to 2018.
Marketing Management Background
Astrin Ottley has over 10 years of experience in marketing management, with more than 5 years in leadership roles. She specializes in planning and executing strategic cross-channel media campaigns for Fortune 500 clients. Her expertise includes utilizing industry trends, real-time market research, proprietary audience data, and advanced analytics to develop revenue-generating initiatives.
Education and Expertise
Astrin Ottley earned a Bachelor of Arts in Public Relations from Howard University, where she studied from 2002 to 2006. She later obtained a Master of Business Administration in Marketing/Marketing Management from Keller Graduate School of Management of DeVry University, completing her studies from 2009 to 2011. Her educational background supports her extensive experience in customer success and marketing management.
Career Progression
Astrin Ottley's career includes significant roles at various organizations. She worked at Starcom Mediavest Group as an Account Executive from 2007 to 2013 and as a Digital Supervisor from 2013 to 2014. She also served as a Senior Media Account Manager at Performics for 4 months in 2016. This diverse experience has contributed to her comprehensive understanding of customer success and media management.