James Roberts
About James Roberts
James Roberts is a Senior Customer Success Manager at Resonate, where he has worked since 2021. He has over 20 years of experience in media and advertising, having held various positions at companies such as KELLY SCOTT MADISON and Grey San Francisco.
Current Role at Resonate
James Roberts serves as a Senior Customer Success Manager at Resonate, a position he has held since 2021. In this role, he focuses on ensuring client satisfaction and success through effective management of customer relationships. His work involves understanding client needs and delivering solutions that align with their goals. He operates from Chicago, Illinois, contributing to the company's mission of providing data-driven insights.
Previous Experience at KELLY SCOTT MADISON
Prior to his current position, James worked at KELLY SCOTT MADISON as an Associate Director of Investment Solutions for Video and Audio from 2014 to 2021. During his seven years in this role, he was responsible for overseeing investment strategies and managing media campaigns. His experience in this capacity enhanced his expertise in client management and media solutions in the Greater Chicago Area.
Career Background in Media Planning
James has a diverse background in media planning and buying. He worked at Grey San Francisco as a Media Supervisor from 2011 to 2014 and previously held the position of Senior Media Planner at the same agency from 2005 to 2006. His early career included roles as a Broadcast Buyer at The Media Edge and ZenithOptimedia Group, where he gained foundational skills in media strategy and purchasing.
Educational Background
James Roberts studied at West Virginia University, where he earned a Bachelor of Science (B.S.) degree in Advertising from 1992 to 1996. His education provided him with a solid foundation in advertising principles and practices. He also completed his secondary education at Duval High School, which set the stage for his future academic and professional pursuits.