Sugeily Ramos Lorenzo
About Sugeily Ramos Lorenzo
Sugeily Ramos Lorenzo is a Customer Success Analyst at Resonate, with a background in marketing analytics and biotechnology. She has held research positions at Baylor Scott & White Health and Pontificia Universidad Católica de Puerto Rico, and she holds multiple degrees in science and marketing.
Work at Resonate
Sugeily Ramos Lorenzo currently holds the position of Customer Success Analyst at Resonate. She has been with the company since 2022, contributing to customer engagement and satisfaction. Her role involves analyzing customer feedback and implementing strategies to enhance the overall customer experience. Resonate focuses on providing data-driven insights, and her expertise supports the company's mission to drive customer success.
Education and Expertise
Sugeily Ramos Lorenzo has a strong educational background in marketing analytics and biotechnology. She earned a Master of Marketing from Penn State Smeal College of Business, where she specialized in Marketing Analytics and Insights from 2020 to 2022. Prior to that, she completed a Master of Science in Biotechnology at Pontificia Universidad Católica de Puerto Rico from 2013 to 2015. Additionally, she holds a Bachelor of Science in Genetics from Universidad de Puerto Rico, which she completed from 2007 to 2012.
Background
Before joining Resonate, Sugeily Ramos Lorenzo gained valuable experience in research roles. She worked as a Research Assistant I at Baylor Scott & White Health in Temple, Texas, from 2016 to 2018. In this position, she contributed to various research projects. Earlier in her career, she served as a Graduate Research Assistant at Pontificia Universidad Católica de Puerto Rico from 2013 to 2015, where she supported academic research initiatives.
Professional Experience
Sugeily Ramos Lorenzo has accumulated diverse professional experience in research and customer success. Her tenure at Baylor Scott & White Health involved hands-on research activities, while her role at Pontificia Universidad Católica de Puerto Rico focused on supporting graduate-level research. These experiences have equipped her with analytical skills and a solid foundation in customer relations, which she applies in her current role at Resonate.