Bernardo Gonzalez
About Bernardo Gonzalez
Bernardo Gonzalez is a Customer Success Manager with over a decade of experience in IT project management and training strategy design. He has worked for various companies, including Hewlett Packard Enterprise and HP, and currently resides in Malaysia.
Current Role at Respond.io
Bernardo Gonzalez serves as a Customer Success Manager at respond.io, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring clients effectively utilize the platform's features. His responsibilities include managing customer relationships and providing support to optimize user experience.
Previous Experience at Hewlett Packard Enterprise
Bernardo Gonzalez worked at Hewlett Packard Enterprise in various roles. He served as Global Trade Training Lead from 2015 to 2016 in Ciudad de Guadalajara, Jalisco, Mexico. Additionally, he held the position of Data and Information Manager during the same period. Prior to these roles, he worked as an IRS L2 Support Engineer for the LAC Region from 2009 to 2012 and as a Customer Support Engineer from 2008 to 2009, both in Querétaro City Center, Querétaro, Mexico.
Experience in IT and Project Management
Bernardo Gonzalez has over a decade of experience in managing IT projects and designing training strategies. His background includes strong organizational skills, the ability to multi-task, and independent prioritization of work. He specializes in building cross-functional, multicultural teams globally, contributing to improved efficiency in project execution.
Educational Background
Bernardo Gonzalez studied at Tecnológico de Monterrey, where he earned a Master of IT Management (MATI) from 2007 to 2012. He also holds a Bachelor’s degree in Information Technology Engineering from Universidad Anáhuac de Xalapa, which he completed from 2002 to 2006. His educational background supports his expertise in IT and project management.
Work History at UST Global and HP
Before his current role, Bernardo Gonzalez worked at UST Global as a Marketing Specialist from 2019 to 2020 in Penang, Malaysia. He also held various positions at HP, including Help Desk Specialist from 2007 to 2008, Remote Support Account Advocate for the LAC Region from 2012 to 2015, and Customer Support Engineer from 2008 to 2009.