Christine Leong
About Christine Leong
Christine Leong is a Customer Success Associate with extensive experience in customer service across various industries, including property investment, gaming, and publishing. She has held positions at notable companies such as Scholastic Asia and Riot Games, and she holds degrees in Communications and Creative Writing from Monash University and the University of Melbourne.
Current Role at Respond.io
Christine Leong serves as a Customer Success Associate at respond.io, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring clients effectively utilize the platform's features. Her work involves direct interaction with clients, providing support and guidance to meet their needs. Christine's experience in customer service across various industries contributes to her ability to address diverse client concerns efficiently.
Previous Experience in Customer Service
Christine has a diverse background in customer service, having worked in the property investment, gaming, and publishing sectors. Prior to her current role, she was a Sales Support Executive at Scholastic Asia from 2016 to 2020 in Kuala Lumpur, Malaysia. She also held the position of Merchandise Player Support Specialist at Riot Games in 2015 for six months in Taipei City, Taiwan. Additionally, she worked as a Customer Relations Manager at ECG Wealth from 2013 to 2014 in Melbourne, Australia.
Educational Background
Christine's educational journey includes a Bachelor of Arts in Communication from Monash University, which she completed from 2008 to 2011. She also studied at Monash University Malaysia for a year in 2007, where she pursued Communications. In 2014, she earned a Graduate Diploma of Arts in Creative Writing from the University of Melbourne. Earlier, she completed her Year 12 International Canadian Pre-University at Kolej Universiti Taylor's in 2007.
Philosophy and Work Ethic
Christine Leong adheres to the philosophy 'where there's a will, there's a way,' which she applies to her work in customer service. This mindset reflects her determination and commitment to overcoming challenges and achieving client satisfaction. Her approach emphasizes the importance of persistence and problem-solving in her professional interactions.
Client Satisfaction Track Record
Christine has a proven track record of satisfying numerous clients across different industries. Her experience in various customer service roles has equipped her with the skills necessary to understand and meet client needs effectively. This ability to foster positive client relationships is a key aspect of her professional profile.