Nicolas Artavia
About Nicolas Artavia
Nicolas Artavia is a Customer Support Associate currently working at respond.io in Kuala Lumpur, Malaysia. He has a diverse background in customer support and account management, with previous roles at companies such as Apple, Amazon, and Well-connected.
Work at Respond.io
Nicolas Artavia currently serves as a Customer Support Associate at respond.io, a position he has held since 2023. His role involves assisting customers with inquiries and providing support to enhance user experience. Respond.io focuses on integrating various messaging platforms, and Nicolas contributes to maintaining high standards of customer service in this dynamic environment.
Previous Experience in Customer Support
Before joining respond.io, Nicolas Artavia accumulated significant experience in customer support roles. He worked at Joom as a Customer Support Manager from 2020 to 2021, where he managed customer inquiries and improved service processes. Prior to that, he was a Chat Stylist Advisor at Amazon from 2016 to 2017, providing assistance to customers through chat support. His background in technical support includes a tenure at Apple as a Technical Support Specialist (T2) in 2017.
Sales and Account Management Background
Nicolas has a diverse background in sales and account management. He worked as a Sales Manager at Koru Pharmaceuticals from 2022 to 2023, where he focused on sales strategies and client relationships. Additionally, he served as a Key Account Manager at Well-connected from 2019 to 2020, managing key client accounts and ensuring customer satisfaction. His experience in these roles has equipped him with skills in client management and sales operations.
Education and Expertise
Nicolas Artavia holds a Bachelor's degree in International Relations and Affairs from the People’s Friendship University of Russia, where he studied from 2018 to 2022. He also participated in an exchange program at Central China Normal University, focusing on Chinese Language and Business from 2015 to 2016. His academic background includes studying Russian Language and Literature at Pushkin State Russian Language Institute from 2017 to 2018. He received two full academic scholarships from the governments of China and Russia, reflecting his dedication to his studies.
International Background
Nicolas Artavia grew up in diverse countries, including China, Russia, and Ecuador. This multicultural upbringing has enhanced his international communication skills and adaptability. His experiences in various cultural contexts contribute to his ability to engage effectively with clients and colleagues from different backgrounds.