Aieda Abdulhafiz Goodman
About Aieda Abdulhafiz Goodman
Aieda Abdulhafiz Goodman is a Senior Customer Success Operations Analyst with extensive experience in customer support and success roles across various organizations. She has held positions at companies such as Porchlight Health and GoDaddy, and she specializes in developing metrics and analytics to enhance customer journeys.
Current Role at Responsive
Aieda Abdulhafiz Goodman serves as a Senior Customer Success Operations Analyst at Responsive since 2022. In this role, she collaborates with the Revenue Operations team to create unified metrics and analytics that span the customer journey. She acts as the primary contact and subject matter expert for key customer success metrics, including renewal rates and revenue retention. Aieda is responsible for establishing reporting, compliance, and operational cadence, ensuring that the organization meets its customer success objectives.
Previous Experience in Customer Success
Prior to her current position, Aieda worked at Porchlight Health as the Director of Customer Success from 2019 to 2022. In this role, she oversaw customer success initiatives and strategies. She also held various positions at GoDaddy, including Customer Support Specialist and Onboarding Specialist, where she contributed to customer engagement and support processes. Her experience in these roles has equipped her with a strong foundation in customer success operations.
Early Career Background
Aieda began her career as a Child Development Associate at the University of Texas at Dallas from 2014 to 2015. She then transitioned to ChildCareGroup as a Special Services Specialist from 2016 to 2018. Additionally, she worked as an ABA Therapist at Behavioral Innovations for six months in 2015. These early roles provided her with valuable insights into child development and customer service.
Educational Background
Aieda Abdulhafiz Goodman studied at Texas Tech University, where she earned a Bachelor of Science (B.S.) degree in Human Development and Family Studies from 2011 to 2013. This educational background has contributed to her understanding of customer needs and the importance of effective communication in her professional roles.