Arun Prasath
About Arun Prasath
Arun Prasath serves as the Lead Technical Account Manager at Responsive, where he has worked since 2022. He has extensive experience in customer success and technical account management, previously holding roles at Wipro Limited and Responsive.
Work at Responsive
Arun Prasath currently serves as the Lead Technical Account Manager at Responsive, a position he has held since 2022. In this role, he is responsible for tracking account metrics to ensure customer satisfaction and product efficiency. He previously worked as a Senior Customer Support Specialist for six months in 2022 and as a Customer Success Specialist from 2020 to 2022 in Coimbatore, Tamil Nadu, India. His responsibilities included providing detailed reports to developers and stakeholders on product performance and ensuring timely deliveries that meet quality standards.
Previous Experience at Wipro Limited
Before joining Responsive, Arun Prasath worked at Wipro Limited as a Project Engineer from 2015 to 2020. During his five years at Wipro, he gained valuable experience in project management and technical support, which contributed to his skill set in customer success and account management.
Education and Expertise
Arun Prasath earned a Bachelor of Computer Applications (BCA) degree from Shiri Kumaran College of Arts and Science, where he studied from 2012 to 2015. He has a strong background in ITIL processes, which are essential for effective IT service management. His educational background and expertise in ITIL enable him to manage customer accounts efficiently and contribute to service improvements.
Responsibilities and Contributions
In his current role, Arun Prasath is responsible for ensuring customer satisfaction by tracking account metrics and providing feedback to developers and stakeholders. He highlights areas for improvement in product performance and ensures that all deliveries are timely and adhere to quality standards. His contributions are vital in maintaining high levels of customer satisfaction and operational efficiency.