Francisco Morales
About Francisco Morales
Francisco Morales is a Senior Enterprise Account Manager at Responsive, recognized for his achievements with the 2023 President's Club award. He has extensive experience in account management and business development across various companies, specializing in strategic response management and data analytics.
Work at Responsive
Francisco Morales currently serves as a Senior Enterprise Account Manager at Responsive, a position he has held since 2021. In this role, he focuses on strategic response management, enhancing customer journeys, and leveraging data analytics to improve organizational processes. His contributions have been recognized with the 2023 President's Club recognition, highlighting his effectiveness in managing enterprise accounts and driving business growth.
Previous Experience
Before joining Responsive, Francisco held several positions that contributed to his expertise in account management and customer engagement. He worked as an Account Executive at Woopra from 2019 to 2020, focusing on analytics. Prior to that, he spent two years at Genesys as a Business Development representative in the contact center sector. His experience also includes two years at Experian Data Quality as an Account Executive, and nearly a year at crobo as an Account Manager in Ad-Tech/MarTech.
Education and Expertise
Francisco Morales earned a Bachelor of Science (B.S.) degree in Business Administration with a focus on Operations Management and Marketing from San Francisco State University. His academic background supports his expertise in Software as a Service (SaaS) and contact center solutions, enabling him to streamline organizational response processes through the use of artificial intelligence.
Background
Francisco began his career as a Leasing Manager at UDR, where he worked for three years from 2011 to 2014 in San Francisco. This initial experience in property management laid the foundation for his subsequent roles in account management and business development. His career trajectory reflects a consistent focus on enhancing customer experiences and leveraging data-driven strategies.