Ian Bartlett
About Ian Bartlett
Ian Bartlett is a Senior Customer Success Manager at Responsive in Beaverton, Oregon, where he has worked since 2022. He focuses on enhancing customer utilization and advocates for customer feedback to improve processes.
Work at Responsive
Ian Bartlett has been employed at Responsive since 2022, currently holding the position of Senior Customer Success Manager. In this role, he focuses on expanding customer utilization through strategic health checks and tactical planning. He advocates for customers internally by gathering feedback to inform iterative processes. Prior to his current role, he worked as a Customer Success Manager at Responsive from 2020 to 2022, contributing to the overall customer experience and satisfaction.
Education and Expertise
Ian Bartlett studied at the University of Oregon, where he earned a Bachelor of Science (BS) in Psychology from 2003 to 2007. He furthered his education at Portland State University, studying Graphic Design from 2010 to 2012. His educational background supports his expertise in customer success, compliance management, and the dynamics of service-based companies.
Background
Before joining Responsive, Ian Bartlett worked as a Freelance Support for Mile7, focusing on website redesign for IDEX H&S from 2011 to 2012. His experience spans various roles in customer success and support, highlighting his ability to adapt to different environments and contribute effectively to client needs.
Achievements
In his current role, Ian Bartlett contributes to the customer journey by ensuring that client needs are met and expectations are exceeded. He provides enablement training and Q&A sessions to support colleagues and broader departments, enhancing the overall effectiveness of the customer success team.