Josh Neal
About Josh Neal
Josh Neal is a Manager of Customer Success with extensive experience in the field, currently working at Responsive and serving as an Advisor at Warmly. He has held various leadership roles at notable companies including Miro, Ironclad, and Dropbox, and is recognized for his proactive approach and commitment to building customer success philosophies based on empathy and trust.
Work at Responsive
Josh Neal currently serves as the Manager of Customer Success at Responsive, a position he has held since 2024. He operates remotely from Dallas, Texas, and has been in this role for approximately seven months. In this capacity, he focuses on enhancing customer relationships and ensuring client satisfaction through effective management strategies.
Previous Experience in Customer Success
Prior to his role at Responsive, Josh Neal held several significant positions in customer success across various organizations. He worked at Miro as Senior Manager of Strategic Customer Success for one year, and at Ironclad as Head of Enterprise Customer Success for ten months. His experience also includes a role at Slack as Sr. Customer Success Leader and at TripActions as Director of Customer Success. His extensive background in customer success roles highlights his expertise in building strong client relationships.
Educational Background
Josh Neal studied Marketing at both the University of North Texas and Texas Tech University, where he achieved a degree in Business. His educational background provides a solid foundation for his career in customer success and marketing, equipping him with the necessary skills to excel in various roles throughout his professional journey.
Achievements and Recognition
Josh Neal has been recognized as an ODCS Fellow, which signifies his substantial contributions to the field of customer success. He is known for his proactive approach to overcoming bureaucratic challenges, earning him a reputation as a 'red tape nemesis.' His focus on building customer success philosophies emphasizes empathy, relationships, and trust, which are critical components in the customer success domain.
Personal Interests and Values
Outside of his professional endeavors, Josh Neal is passionate about health and extreme sports, reflecting his commitment to personal well-being. He is also a world traveler, which indicates a broad perspective and cultural awareness. His personal interests align with his commitment to social responsibility and the growth of organizations, showcasing his dedication to making a positive impact in the world.