Larisa Wolf
About Larisa Wolf
Larisa Wolf is a Scaled Customer Success Leader with extensive experience in customer success roles across various companies. She currently works at Catalyst Software and Responsive, and she also serves as a Founding Mentor at Women in Customer Success.
Current Role at Responsive
Larisa Wolf serves as the Scaled Customer Success Leader at Responsive, a position she has held since 2023. In this role, she focuses on enhancing customer engagement and satisfaction through strategic initiatives. Her responsibilities include developing customer success strategies that align with company goals and ensuring that clients receive optimal support throughout their journey.
Previous Experience in Customer Success
Prior to her current role, Larisa Wolf held several positions in customer success across various organizations. She worked at Jobvite in multiple capacities, including Senior Customer Success Manager and Manager of Customer Success, from 2014 to 2020. Additionally, she served as Director of Customer Success at Entelo from 2020 to 2022, where she contributed to the development of customer success strategies.
Advisory Role at California State University - East Bay
Larisa Wolf was an Advisory Board Member for the Customer Experience Certificate Program at California State University - East Bay from 2021 to 2022. In this capacity, she provided insights and guidance to enhance the program's curriculum and support the development of future customer experience professionals.
Education and Background
Larisa Wolf earned a Bachelor’s Degree in Business Management from Menlo College. She also participated in a Study Abroad Semester at University College London (UCL). Her career began in human resources and talent acquisition, where she built the HR and Accounting department at a B2B SaaS company before transitioning to customer success.
Mentorship and Community Involvement
In 2023, Larisa Wolf became a Founding Mentor at Women in Customer Success, where she supports women seeking to enter or advance in customer success careers. She shares job-searching tips and insights into customer success, fostering a community of support and guidance for aspiring professionals in the field.