Mackenzie Robinson (Zimmerman)
About Mackenzie Robinson (Zimmerman)
Mackenzie Robinson is a Customer Success Operations professional currently working at RFPIO Inc. in Burlington, Vermont, with a background in healthcare and program management.
Current Role at RFPIO Inc.
Mackenzie Robinson currently holds the position of Customer Success Operations at RFPIO Inc., a role she has occupied since 2021. In this capacity, she is responsible for enhancing customer satisfaction and ensuring that clients derive maximum value from the company's solutions. Prior to this role, she served as Customer Success Manager since 2018, where she focused on building strong relationships with clients and supporting their needs. Her experience at RFPIO has contributed to her expertise in customer success strategies.
Previous Experience in Customer Success
Before joining RFPIO Inc., Mackenzie Robinson worked in various roles that contributed to her customer success expertise. She served as Manager of Enterprise Customer Success at RFPIO from 2020 to 2021, where she managed a team dedicated to enterprise clients. Additionally, she worked at Elite Care Corporation as a Program Manager from 2017 to 2018, and at Oregon Reproductive Medicine as a Surgical Technician and Executive Assistant from 2015 to 2017. These positions provided her with a solid foundation in client management and operational efficiency.
Background in Healthcare
Mackenzie Robinson has a background in healthcare, having worked as a Wound Care Specialist at both Salt Lake Podiatry Center and Intermountain Healthcare from 2013 to 2015. Her experience in these roles involved direct patient care and collaboration with healthcare teams to improve patient outcomes. Additionally, she served as an Emergency Foster Care worker at Contra Costa County from 2008 to 2009, which further developed her skills in crisis management and support.
Education and Certifications
Mackenzie Robinson studied at the University of Oregon, where she earned a Bachelor of Science degree in Human Physiology. She also attended Cole Holland College, where she completed training as an Emergency Medical Technician and obtained her Emergency Medical Technician License. This educational background has equipped her with knowledge in both healthcare and operational management.
Professional Development Initiatives
Throughout her career, Mackenzie Robinson has developed and led training programs aimed at reducing employee turnover and achieving company growth objectives. Her initiatives have focused on enhancing team performance and fostering a positive work environment. Additionally, she supports sales and marketing efforts by enhancing revenue through relationship-building and networking, demonstrating her commitment to organizational success.