Mark Stone
About Mark Stone
Mark Stone is a Program Manager for Renewals at Responsive, where he has worked since 2024. He has extensive experience in customer success roles across various companies, including Tropic and Birdeye.
Work at Responsive
Mark Stone has been employed at Responsive as a Program Manager - Renewals since 2024. He has been in this role for 8 months, working remotely from the United States. In this position, he is responsible for managing the renewal processes and ensuring customer satisfaction.
Previous Experience in Customer Success
Prior to his role at Responsive, Mark Stone worked at Tropic as a Senior Customer Success Manager from 2022 to 2023. He also held various positions at Birdeye, including Manager of SMB Customer Success and Mid-Market Customer Success Manager from 2017 to 2021. His experience includes managing customer relationships and driving customer success initiatives.
Career Background
Mark Stone's career began in the banking sector, where he worked as a Teller at Bank of America from 2011 to 2013 and later at UFCU from 2014 to 2015. He transitioned into customer success roles, starting as a Customer Success Advocate at Weebly from 2015 to 2017, before moving to Birdeye and other companies in the customer success domain.
Education and Expertise
Mark Stone studied at West Texas A&M University, where he earned a Bachelor's degree in Business Administration and Management from 2012 to 2015. His educational background provides a foundation for his expertise in customer success and program management.