Michael Forney
About Michael Forney
Michael Forney serves as the Vice President of Customer Success at Responsive, where he has worked since 2022. He has extensive experience in customer support and success roles across various companies, including BrightTALK, UStream, and IBM Watson Media.
Current Role at Responsive
Michael Forney serves as the Vice President of Customer Success at Responsive since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring high levels of customer satisfaction. His leadership focuses on implementing strategies that enhance customer experience and drive retention.
Previous Experience at BrightTALK
Michael Forney worked at BrightTALK in various capacities from 2012 to 2015. He started as a Customer Support Manager and later advanced to Senior Operations Manager for Customer Support and Customer Success. His tenure at BrightTALK involved enhancing customer support processes and contributing to customer success strategies.
Background in Customer Success at IBM Watson Media
Forney held multiple roles at IBM Watson Media from 2019 to 2022, including Head of Customer Success and Head of Strategic Partnerships & Customer Success in 2022. His work focused on developing customer success frameworks and strategic partnerships to improve service delivery and customer engagement.
Military Background and Leadership Experience
Michael Forney has a military background with the Army National Guard, where he served in various leadership roles from 2008 to 2016. His positions included Scout Platoon Leader, Tank Platoon Leader, and Battalion S4 (Logistics). This experience has equipped him with skills to manage dynamic situations effectively.
Educational Background and Expertise
Michael Forney earned a Bachelor of Business Administration from The George Washington University, studying Finance, International Business, and Psychology. He also participated in the Reserve Officer Training Corps at Georgetown University. His academic background supports his expertise in customer success and operational strategies in technology environments.