Michael Mc Daniel
About Michael Mc Daniel
Michael Mc Daniel is a Customer Success Manager with extensive experience in account management and customer relations. He has worked at notable companies such as Google and AVRS, Inc., and currently leads customer success initiatives at Responsive.
Current Role at Responsive
Michael Mc Daniel serves as a Customer Success Manager at Responsive since 2022. In this remote position, he focuses on enhancing customer satisfaction and ensuring clients effectively utilize the company's solutions. His responsibilities include conducting periodic business reviews and health checks to assess customer engagement and product utilization. He collaborates with cross-functional teams to implement best practices that align with customer goals and drive success.
Previous Experience at AVRS, Inc.
Prior to his current role, Michael worked at AVRS, Inc. for three years, from 2019 to 2022. He held the position of Account Executive and later served as a Senior Account Service Advocate and Diversity and Inclusion Impact team leader. In these roles, he managed customer accounts and led initiatives aimed at promoting diversity and inclusion within the organization. His experience at AVRS contributed to his expertise in customer success and account management.
Experience at Google
Michael Mc Daniel worked at Google as a Front End Operations Manager from 2012 to 2017. During his five years in this role, he gained valuable experience in operations management within a leading technology company. His tenure at Google provided him with insights into effective operational strategies and customer engagement practices.
Educational Background
Michael studied at Sacramento City College, where he earned an Associate's degree in Business Administration and Management. He furthered his education at California State University-Sacramento, obtaining a Bachelor of Arts in Communications with a focus on Public Relations/Image Management from 2019 to 2022. His academic background supports his roles in customer success and communications.
Achievements in Customer Management
Throughout his career, Michael has successfully managed over 200 B2B accounts across various verticals. He focuses on reducing churn and increasing retention rates among customers. He actively participates in developing customer health metrics to monitor satisfaction levels and product utilization, contributing to the overall success of customer engagement strategies.