Milcah U.
About Milcah U.
Milcah U. is a Customer Success Onboarding and Enablement Specialist at Responsive, where she has developed comprehensive onboarding programs and collaborates with leadership on enablement content. She has a background in customer success and operations, with previous roles at Iron Mountain, Optimove, and Movado Group, among others.
Current Role at Responsive
Milcah U. serves as a Customer Success Onboarding and Enablement Specialist at Responsive since 2022. In this role, she plays a key part in developing and managing the annual training and enablement calendar. She collaborates closely with leadership to create onboarding and enablement content, ensuring that new team members are effectively integrated into the organization. Additionally, she administers various applications, including the company intranet, content library, and internal Learning Management System (LMS), to support ongoing training initiatives.
Previous Experience at Responsive
Prior to her current position, Milcah U. held multiple roles at Responsive. She worked as a Customer Onboarding Consultant for 10 months in 2022, where she focused on enhancing the onboarding experience for new customers. Before that, she was a Customer Success Manager from 2020 to 2021, contributing to customer satisfaction and retention strategies. Her experience at Responsive has equipped her with a comprehensive understanding of customer success and onboarding processes.
Professional Background
Milcah U. has a diverse professional background that includes roles in various organizations. She worked as an Operations Supervisor at Iron Mountain from 2015 to 2019, overseeing operational processes in New Jersey. She also served as a Customer Success Manager at Optimove from 2019 to 2020. Earlier in her career, she held positions such as Demand Planning Co-op at Movado Group, Inc. and Manufacturing Engineering Operations Intern at CHANEL. Her experiences have contributed to her expertise in customer success and operational management.
Education and Qualifications
Milcah U. earned her Bachelor of Engineering in Engineering/Industrial Management from Stevens Institute of Technology, completing her studies from 2010 to 2015. She furthered her education by obtaining a Graduate Certificate in Systems Engineering Management from the School of Systems & Enterprises at Stevens Institute of Technology between 2013 and 2015. Her educational background provides a strong foundation for her roles in customer success and operational efficiency.