Ruby Alam
About Ruby Alam
Ruby Alam is a Technical Customer Support Specialist at RFPIO Inc., where she has worked since 2021. She has a background in customer success and support roles, with previous positions at Tissue Analytics and a strong educational foundation in health administration.
Current Role at RFPIO Inc.
Ruby Alam serves as a Technical Customer Support Specialist at RFPIO Inc. since 2021. In this role, she leverages her expertise in customer support to assist clients with technical inquiries and issues. Her responsibilities include troubleshooting problems, providing solutions, and ensuring customer satisfaction. Ruby's experience in this position spans three years, during which she has developed a strong understanding of the company's products and services.
Previous Experience in Customer Support
Prior to her current role, Ruby worked at Tissue Analytics, a Net Health company, where she held two positions. She served as a Support Specialist from 2017 to 2020, followed by her role as a Customer Success Specialist from 2020 to 2021. Her time at Tissue Analytics provided her with valuable experience in customer engagement and support, enhancing her skills in addressing client needs effectively.
Educational Background
Ruby Alam studied at the University of Maryland Baltimore County, where she earned a Bachelor of Arts degree in Health Administration and Public Policy from 2012 to 2016. She furthered her education at the same institution, achieving a Master's degree in Health Information/Medical Records Technology/Technician from 2018 to 2019. This educational background equips her with a solid foundation in health-related fields, contributing to her effectiveness in customer support roles.
Skills and Expertise
Ruby possesses strong public speaking skills, which enhance her communication abilities in customer support. Additionally, she is proficient in bilingual communication, allowing her to effectively engage with a diverse customer base. These skills are essential in her role, enabling her to provide clear and concise information to clients and address their concerns efficiently.
Early Career Experience
Ruby's early career includes various roles that contributed to her professional development. She worked as a Certified Representative at the Maryland Health Benefit Exchange for four months in 2014. Additionally, she held the position of Assistant Office Manager at State Farm from 2013 to 2014. Ruby also gained experience as a Marketing Intern at Observation Baltimore in 2016 and as an Office Assistant in the Fine Arts Department at the University of Maryland Baltimore County from 2012 to 2013.