Shakari T.
About Shakari T.
Shakari T. is a Customer Success Manager with extensive experience in customer experience and user engagement. Currently working at Responsive since 2022, she has previously held roles at DataFinch Technologies and Verizon, focusing on customer success and experience management.
Work at Responsive
Currently, Shakari T. serves as a Customer Success Manager at Responsive, a position held since 2022. In this role, Shakari focuses on identifying cross-sell and upsell opportunities, collaborating closely with the account management team to finalize deals. Shakari also conducts recurring business reviews and pulse checks to gather customer feedback and insights, ensuring that customer needs are met effectively.
Previous Experience at DataFinch Technologies
Shakari T. has extensive experience at DataFinch Technologies, where they held multiple roles. From 2018 to 2021, Shakari worked as a Customer Success Manager, contributing to customer satisfaction and retention. Prior to that, Shakari served as a Customer Experience Team Lead for one year in 2017, and as a Customer Experience Specialist from 2016 to 2017. These roles involved developing customer success plans and monitoring customer metrics to enhance service delivery.
Experience at Verizon
Before joining DataFinch Technologies, Shakari T. worked at Verizon as a User Experience Specialist from 2014 to 2015. This role involved enhancing user experiences and ensuring customer satisfaction in LaGrange, Georgia. The experience gained at Verizon contributed to Shakari's expertise in customer engagement and support.
Education and Expertise
Shakari T. holds a Bachelor of Science degree in Applied Behavior Analysis from Savannah State University. This educational background provides a strong foundation for understanding customer behavior and developing effective customer success strategies. Shakari's expertise includes developing retention strategies and monitoring customer metrics to drive improvements.
Customer Success Strategies
In the role of Customer Success Manager, Shakari T. proactively identifies and mitigates churn risk by implementing retention strategies. Shakari monitors key customer metrics such as implementation, adoption, and utilization to pinpoint areas for improvement. This analytical approach supports the goal of helping customers achieve their business objectives.