Susanne Taylor, MBA, Cf.Apmp, Hfma Crcr, Csm
About Susanne Taylor, MBA, Cf.Apmp, Hfma Crcr, Csm
Susanne Taylor is a Customer Engagement Manager with over 15 years of experience in the healthcare industry. She has held various roles in proposal management and business development, and holds multiple relevant certifications.
Current Role at Responsive
Susanne Taylor serves as the Customer Engagement Manager at Responsive, a position she has held since 2022. In this role, she focuses on enhancing customer relationships and driving engagement strategies. Her responsibilities include overseeing customer interactions and ensuring that client needs are met effectively. Taylor's expertise in project management and customer relations supports her efforts to improve service delivery and client satisfaction.
Previous Experience in Healthcare and Proposal Management
Before joining Responsive, Susanne Taylor accumulated extensive experience in the healthcare industry. She worked as a Senior Manager of Business Development at Experian from 2016 to 2022, where she contributed to business growth and client acquisition. Prior to that, she held the position of Proposal Manager at MedSolutions for 10 months in 2011-2012, and as a Senior Proposal Manager at PivotHealth for 11 months in 2010-2011. Her roles involved managing proposals and developing strategies to secure contracts.
Educational Background and Certifications
Susanne Taylor earned her MBA in Human Resources from Middle Tennessee State University (MTSU) between 1997 and 1999. She also holds a Bachelor of Business Administration (BBA) in Marketing from the University of Louisiana Monroe, which she completed from 1990 to 1994. In addition to her degrees, Taylor has obtained several professional certifications, including Cf.Apmp, Hfma Crcr, and Csm, which reflect her expertise in proposal management, healthcare financial management, and scrum methodologies.
Diverse Professional Background
Throughout her career, Susanne Taylor has developed a diverse skill set that spans multiple industries. She has experience in marketing, recruiting, staffing, and real estate, showcasing her versatility in various business functions. Her role as an Affiliate Broker at Benchmark Realty, LLC from 2009 to 2016 further highlights her adaptability and broad knowledge base. This diverse background supports her current focus on customer engagement and project management.
Negotiation and Sales Expertise
Susanne Taylor specializes in negotiation and sales success, skills that are crucial in her current role as Customer Engagement Manager. Her ability to negotiate effectively contributes to successful client interactions and project outcomes. With over 15 years of experience in the healthcare industry, she possesses a deep understanding of healthcare-related project and proposal management, enhancing her effectiveness in driving customer engagement initiatives.