Tiffany Ogren Guriel
About Tiffany Ogren Guriel
Tiffany Ogren Guriel serves as the Director of Customer Success at Responsive, a position she has held since 2023. With extensive experience in customer success roles at various companies, including Wunderkind and Pitney Bowes, she specializes in optimizing processes and strategies to enhance customer interactions.
Current Role at Responsive
Tiffany Ogren Guriel serves as the Director of Customer Success at Responsive, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and retention through effective management of customer success strategies. Her responsibilities include optimizing processes and playbooks to ensure the success of customer interactions and outcomes.
Previous Experience at Wunderkind
Tiffany Ogren Guriel previously worked at Wunderkind, where she held the position of Senior Director of Customer Success from 2021 to 2023. Prior to this role, she served as Director of Customer Success from 2019 to 2021. During her tenure, she contributed to the development of customer success initiatives and strategies aimed at improving client relationships and satisfaction.
Background in Client Success Management
Tiffany Ogren Guriel has extensive experience in client success management, having worked at ChannelAdvisor as Manager of Client Success and Manager of Mid-Market Account Management from 2014 to 2016. She also held positions at Pitney Bowes as Senior Client Manager and Director of Client Success, where she focused on global e-commerce and client relationship management.
Educational Qualifications
Tiffany Ogren Guriel studied at Asheville-Buncombe Technical Community College, where she earned an Associate of Arts (A.A.) in Fine/Studio Arts in 2005 and an Associate of Fine Arts (A.F.A.) in 2006. She furthered her education at Rutgers University - Camden, where she studied Business Administration, Management, and Operations.
Expertise in Customer Success and Digital Marketing
Tiffany Ogren Guriel possesses advanced expertise in digital marketing, email marketing, retargeting, and e-commerce. She excels in scenarios that require building teams and designing processes, specializing in optimizing customer success strategies. Her strong focus on renewal-oriented company strategies enhances her effectiveness in roles that involve direct customer interaction and coaching.