Alexandra Phillips
About Alexandra Phillips
Alexandra Phillips is a Customer Experience Manager at ResQ in Toronto, Ontario, Canada, where she has worked since 2022. She has a background in hospitality management, having held various roles at notable establishments including Chase Hospitality Group and Hy's of Canada.
Work at ResQ
Alexandra Phillips has served as the Customer Experience Manager at ResQ since 2022. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Her position is based in Toronto, Ontario, Canada, where she has contributed to the company's commitment to providing exceptional customer experiences.
Previous Experience in Hospitality
Prior to her role at ResQ, Alexandra Phillips held various positions in the hospitality sector. She worked at Chase Hospitality Group as a Senior Operations Manager at Colette Grand Cafe & Bakery from 2014 to 2015. Following this, she spent three years at Hy's of Canada, first as Dining Room Manager from 2016 to 2019, and then as Private Dining Manager from 2019 to 2020. These roles provided her with extensive experience in managing dining operations and customer relations.
Customer Success Management
From 2020 to 2022, Alexandra Phillips was employed at Staffy Inc. as a Customer Success Manager. In this position, she was responsible for ensuring client satisfaction and fostering positive relationships with customers. Her experience in this role contributed to her skills in customer engagement and support, which she now applies in her current position at ResQ.
Education in Hospitality and Tourism Management
Alexandra Phillips earned her Bachelor's degree in International Hospitality and Tourism Management from Bournemouth University. This educational background provided her with a solid foundation in hospitality principles and practices, equipping her with the knowledge necessary for her career in customer experience and operations management.