Elizabeth M.
About Elizabeth M.
Elizabeth M. is a Customer Success Manager with extensive experience in retail and customer service, having worked in various roles at DECIEM and other companies. She advocates for diversity, equity, inclusion, and accessibility, and possesses strong skills in data analysis and team leadership.
Work at ResQ
Currently, Elizabeth M. serves as a Customer Success Manager at ResQ, a position she has held since 2024. In this role, she manages a diverse portfolio of over 90 clients, demonstrating her strong client management skills. Elizabeth leads weekly syncs and quarterly business review (QBR) meetings, ensuring client satisfaction and effectively handling escalations. Her responsibilities include training clients to maximize their use of the platform, which enhances customer success and overall health.
Previous Experience at DECIEM
Elizabeth M. has extensive experience at DECIEM | THE ABNORMAL BEAUTY COMPANY, where she worked in various roles from 2018 to 2022. She served as a Customer Happiness Associate Manager and Fraud Chargeback Analyst for one year in a remote capacity. Additionally, she was the LGBTQIA2S+ Employee Resource Group (ERG) Lead and Mental Wellness ERG Co-Lead for two years, advocating for diversity, equity, inclusion, and accessibility. Her roles included Store Manager and Assistant Store Manager, contributing to her comprehensive understanding of customer service and retail operations.
Education and Expertise
Elizabeth M. has a strong educational background that supports her professional endeavors. She studied Psychology and Criminal Justice at the University of Guelph-Humber from 2011 to 2013. She also achieved a Certificate in Assaulted Women's and Children's Counsellor/Advocate from George Brown College, completing the program from 2013 to 2016. Elizabeth pursued further education in Leadership and Inclusion at Centennial College, earning a Certificate in 2022. She is currently studying Human Resources Management at McMaster University Continuing Education, working towards a diploma by 2025, and is actively pursuing the Certified Human Resources Professional (CHRP) designation.
Retail and Customer Service Experience
With over a decade of experience in retail and customer service, Elizabeth M. has developed a robust skill set that enables her to thrive in various work environments. She began her career as a Sales Associate at Scholar's Choice in 2008 and has held multiple positions, including Keyholder and Assistant Store Manager at Jaytex of Canada Ltd. Her diverse roles have equipped her with top skills in data analysis and team leadership, essential for her current position as a Customer Success Manager.
Community Involvement
In addition to her professional roles, Elizabeth M. has been involved with the Toronto True Crime Film Festival as a Festival Programmer since 2017. This role allows her to engage with the community and contribute to cultural events. Her advocacy for diversity, equity, inclusion, and accessibility aligns with her personal passion for knowledge and equity, further demonstrating her commitment to community engagement.