Esther Kim
About Esther Kim
Esther Kim is a Customer Success Manager based in Canada, currently working at ResQ since 2021. She has extensive experience in client management and customer success, having previously held roles at Aritzia and GUESS?, Inc., and possesses a Bachelor of Arts in Communication specializing in Health Science from Ontario Tech University.
Current Role at ResQ
Esther Kim serves as the Customer Success Manager for Canada at ResQ, a position she has held since 2021. In this role, she successfully manages over 100 client interactions daily, utilizing various communication channels, including calls, live chat, and email. She specializes in conflict resolution and negotiation, which contributes to high levels of customer retention and satisfaction. Esther develops and facilitates 'Personal Shopping Appointment' meetings aimed at enhancing customer onboarding and overall satisfaction.
Previous Experience at Aritzia
Prior to her current role, Esther worked at Aritzia as a Sales and Client Manager from 2018 to 2022. During her four years at Aritzia, she demonstrated strong decision-making skills, time management, and task prioritization, which were essential in effectively managing customer success activities. Her experience in this role laid a foundation for her current responsibilities in customer success.
Educational Background
Esther Kim earned her Bachelor of Arts (B.A.) in Communication, specializing in Health Science, from Ontario Tech University from 2011 to 2015. Additionally, she studied Project Management at the University of Toronto in 2015. Her educational background equips her with the skills necessary for effective communication and project management in her professional roles.
Early Career and Internships
Esther's early career includes various roles that contributed to her expertise in customer relations and project management. She worked as a Marketing and Promotions/Social Media Coordinator at the Student Association at Durham College and UOIT from 2013 to 2015. She also held positions as a Sales Generation Manager at GUESS?, Inc. from 2014 to 2018, and as a Project and Communications Assistant at the Treasury Board of Canada Secretariat for three months in 2015. Additionally, she interned at SickKids Foundation as a Stewardship and Donor Relations Intern in 2016.