Melissa Pallarca
About Melissa Pallarca
Melissa Pallarca serves as the Customer Experience Manager II at ResQ in Toronto, Ontario, where she has worked since 2021. She has a diverse background in customer service and scheduling, with previous roles at Sky Regional Airlines and Bellissimo Law Group.
Work at ResQ
Melissa Pallarca has been employed at ResQ as a Customer Experience Manager II since 2021. In her role, she focuses on enhancing customer satisfaction and streamlining service processes. Based in Toronto, Ontario, Canada, she has contributed to the company's customer experience initiatives for three years.
Previous Experience at Sky Regional Airlines
Prior to her current position, Melissa worked at Sky Regional Airlines Inc. as a Senior Crew Scheduler from 2017 to 2021. In this capacity, she was responsible for managing crew schedules and ensuring compliance with regulatory requirements. Her tenure at Sky Regional Airlines lasted four years, during which she developed expertise in operational logistics.
Educational Background
Melissa Pallarca studied at McGill University, where she earned a Post-Graduate Diploma in Integrated Aviation Management from 2016 to 2017. Additionally, she holds a Bachelor of Arts (Honours) in Political Science with a Minor in Asia-Pacific Studies from the University of Toronto, which she completed from 2010 to 2014.
Previous Roles in Legal and Health Services
Melissa has held various positions prior to her current role. She worked as a Legal Services Representative at Bellissimo Law Group from 2014 to 2016. Additionally, she served as an endMS Program Assistant at the Centre universitaire de santé McGill et IR-CUSM for eight months in 2017. She also gained experience as a Development & Alumni Relations Student Assistant at the University of Toronto - University of Trinity College from 2011 to 2014.