Shane J. Gramlich
About Shane J. Gramlich
Shane J. Gramlich is a Partner Success Manager at ResQ, with over 12 years of experience in the performing arts and customer service industries. He has a background in various roles, including ticketing administration and front-line sales, and holds degrees in Vocal Performance and Musical Theatre Performance.
Current Role at ResQ
Shane J. Gramlich serves as a Partner Success Manager at ResQ, a position he has held since 2021. In this role, he focuses on enhancing partnerships and ensuring client satisfaction. His responsibilities include managing relationships with partners and implementing strategies to improve service delivery. His experience in customer service and project management contributes to his effectiveness in this position.
Previous Experience in Customer Service
Prior to his current role, Shane gained extensive experience in customer service across various organizations. He worked as a Front Line Sales representative at Rogers Communications for two months in 2019. He also served as a Ticketing Administrator at Young People's Theatre from 2020 to 2021, and as a Host and Server Assistant at Coffee Oysters Champagne from 2019 to 2020. His background includes a significant tenure at Buddies In Bad Times Theatre, where he worked for six years in various capacities.
Educational Background in Performing Arts
Shane's educational journey includes a Music Diploma in Vocal Performance from Red Deer Polytechnic, which he completed from 2007 to 2009. He furthered his studies at Sheridan College, earning a Bachelor's degree in Musical Theatre Performance from 2011 to 2015. Additionally, he obtained a Diploma in Theatre Acting from Red Deer Polytechnic from 2009 to 2011. This educational foundation supports his over 12 years of experience in the performing arts.
Skills in Problem-Solving and Team Building
Shane specializes in creative problem-solving and project management. He is known for his ability to implement feedback quickly to enhance team performance and project outcomes. His emphasis on collaboration and team building has been a consistent theme throughout his career, allowing him to effectively contribute to various teams in the performing arts and customer service sectors.
Diverse Work History in Hospitality and Retail
Shane's work history includes diverse roles in hospitality and retail. He worked as a Server at Fin Izakaya from 2013 to 2015 and held multiple positions at SoulCycle Inc. from 2017 to 2018, including Key Holder and Manager. His experience at LUSH Fresh Handmade Cosmetics as a Floor Lead/Eco Warrior from 2015 to 2017 further showcases his versatility in customer-facing roles.