Zain Kidwai
About Zain Kidwai
Zain Kidwai is a Customer Experience Manager currently employed at ResQ in Toronto, Ontario. He has a background in political science and has held previous positions at The Source and Simplii Financial.
Work at ResQ
Zain Kidwai has been serving as the Customer Experience Manager at ResQ since 2021. In this role, he focuses on enhancing customer interactions and ensuring satisfaction. His responsibilities include analyzing customer feedback and implementing strategies to improve service quality. Zain's position at ResQ highlights his commitment to fostering positive customer relationships and driving organizational success.
Previous Experience
Before joining ResQ, Zain Kidwai worked at The Source as a Sales Associate from 2018 to 2019 in Mississauga, Ontario. He then transitioned to Simplii Financial, where he served as a Personal Banking Representative from 2019 to 2020 in Toronto, Ontario. These roles provided him with valuable experience in customer service and sales, contributing to his skills in customer experience management.
Education and Expertise
Zain Kidwai earned a Bachelor of Arts degree in Political Science and Government from Ryerson University. His academic background equips him with extensive knowledge in political analysis and experience in preparing policy briefs. This educational foundation supports his analytical skills and enhances his ability to understand customer needs within the context of business operations.
Skills and Competencies
Zain possesses excellent public speaking and presentation skills, which are essential in his role as Customer Experience Manager. These skills enable him to effectively communicate with customers and stakeholders, facilitating better understanding and engagement. His ability to present ideas clearly contributes to his effectiveness in managing customer experiences.