Katie A.
About Katie A.
Katie A. is a Customer Success Manager at Resquared, with a background in education and retail management. She has experience in client engagement and data-driven decision-making, having previously worked as a teacher and store lead.
Work at Resquared
Katie A. serves as a Customer Success Manager at Resquared, a role she has held since 2023. In this position, she focuses on enhancing the client experience throughout the success lifecycle. She utilizes various tools, including Hubspot, ChurnZero, Notion, Typeform, and Canva, to manage customer relationships and ensure satisfaction. Her responsibilities include engaging with customers proactively and addressing their needs through data-driven decision-making.
Education and Expertise
Katie A. holds a Master of Education (MEd) in Secondary Education with a concentration in Political Science from Georgia Southern University, which she completed from 2020 to 2022. She also earned a Bachelor of Science (BS) in General Social Studies Education from Auburn University between 2015 and 2018. Her educational background supports her expertise in both the education and real estate sectors, particularly in customer success management.
Background in Education
Katie A. has a substantial background in education, having worked as a Secondary Social Studies Teacher at Gwinnett County Public Schools for 10 months in 2022 to 2023. Prior to that, she served as a Secondary Social Studies Educator at Muscogee County School District from 2018 to 2022. Her experience in these roles has contributed to her skills in client engagement and educational methodologies.
Previous Work Experience
Before her current role at Resquared, Katie A. held various positions that contributed to her professional development. She worked as a Store Lead at The Children's Place in Woodstock, Georgia, from 2013 to 2015, and as an Office Associate at Chic Soul in Auburn, Alabama, from 2016 to 2018. These roles provided her with experience in customer service and team leadership.