Marcelo Dias
About Marcelo Dias
Marcelo Dias is a Customer Success Analyst with extensive experience in client relations and marketing. He has worked in various roles across multiple companies, achieving notable success in customer retention and satisfaction.
Current Role at Resquared
Marcelo Dias currently serves as a Customer Success Analyst at Resquared, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful client engagement. His responsibilities include implementing strategies to improve customer retention and support, contributing to the overall success of the organization.
Previous Experience in Customer Success
Before joining Resquared, Marcelo held various positions in customer success and client relations. He worked as a Senior Customer Success Manager at Floki, where he applied high, mid, and tech-touch customer relationship strategies. His tenure at OYO included roles as an Account Management Lead and Business Development Manager, where he achieved the lowest churn rate and best customer experience scores by managing relationships with hotel owners.
Education and Professional Development
Marcelo studied at the Universidade de São Paulo (USP), where he earned a degree in Economia from 2009 to 2015. He also completed a Pós Graduação em Estratégia de Negócios at Saint Paul Escola de Negócios from 2016 to 2017. Additionally, he participated in the International Youth Initiative Program (YIP), focusing on Empreendedorismo Social from 2010 to 2011.
Background in Sales and Marketing
Marcelo has extensive experience in sales and marketing roles. He worked as a Sales Analyst and Sales Assistant at Matueté, where he developed skills in client relations and communication. He also served as a Store Manager at Grupo Avenida, overseeing team management and sales operations. His recent role at Pousos e Decolagens involves marketing and sales, emphasizing social media and content creation.
Language Proficiency and Cultural Experience
Marcelo is multilingual, speaking English, Spanish, and Portuguese. His travels to 30 countries have provided him with a strong cultural awareness and global perspective, which enhances his ability to connect with diverse clients and stakeholders in his professional roles.