Ryan Mortensen
About Ryan Mortensen
Ryan Mortensen is a Customer Success and Operations professional currently working at Resquared and Coldwell Banker in Chicago. He has a background in management and organizations from Miami University and extensive experience in customer success, operations, and event management across various organizations.
Current Role at Resquared
Ryan Mortensen currently serves in the role of Customer Success and Operations at Resquared. He has been with the company since 2021, contributing to various initiatives aimed at enhancing customer satisfaction and operational efficiency. His focus includes developing strategies that improve processes and align with organizational goals.
Previous Experience in Real Estate
Since 2021, Ryan has worked as a Real Estate Broker - REALTOR at Coldwell Banker in Chicago, Illinois. In this role, he engages with clients to facilitate property transactions and provides guidance throughout the buying and selling process. His experience in customer service and operations supports his effectiveness in the real estate sector.
Educational Background
Ryan Mortensen studied at Miami University, where he earned a Bachelor of Science degree in Management and Organizations from 2007 to 2011. His education provided a foundation in business principles and organizational behavior, which he applies in his professional roles.
Career History and Internships
Ryan has a diverse career history that includes various roles in sports and customer service. He worked as a Game Operations Intern for Miami University Athletics from 2009 to 2011, and held positions with the Chicago Bears and Chicago Cubs, focusing on fan services and guest experience. Additionally, he interned with the Milwaukee Brewers Baseball Club in 2010.
Expertise and Skills
Ryan possesses expertise in several key areas, including talent acquisition, business analysis, project management, and change management. He is skilled in budget forecasting and the use of metrics, KPIs, and NPS to drive performance improvements. His strategic approach focuses on building partnerships and implementing initiatives that enhance productivity and reduce costs.