Andrew Barb
About Andrew Barb
Andrew Barb is a Customer Success Manager at Restaurant365 in Irvine, California, with extensive experience in customer service, IT, and special events management.
Company
Andrew Barb is currently working at Restaurant365 in Irvine, California, United States. In his role, he serves as both a Customer Success Manager and an Operational Specialist. Restaurant365 is known for providing comprehensive restaurant management software that assists businesses in streamlining their operational tasks, making Andrew Barb a key player in customer relations and operational improvements.
Title
Andrew Barb holds the title of Customer Success Manager at Restaurant365. This role involves directly supporting customers to ensure they achieve their business goals using the company's software solutions. Additionally, he functions as an Operational Specialist, where he likely focuses on optimizing internal processes and contributing to effective organizational operations.
Past Experience at Illuminate Education, Inc.
From 2018 to 2019, Andrew Barb worked at Illuminate Education, Inc. as a Support Specialist in Irvine, CA. His responsibilities likely included providing technical support, troubleshooting issues, and ensuring the smooth operation of the company's educational software services.
Background with In-N-Out Burger
Andrew Barb has a rich background with In-N-Out Burger, where he held various roles over a span of 13 years. He started as a Store Associate from 2004 to 2007, then moved to Customer Service for five years until 2012. He then transitioned to Information Technology from 2012 to 2016, and finally to the Special Events Department from 2016 to 2017. His diverse roles indicate a broad skill set and adaptability within the company.
Educational Background
Andrew Barb studied at California State University-Fullerton, where he earned a Bachelor of Arts (BA) in History from 2006 to 2010. This educational background likely developed his research and analytical skills, which he has applied across various professional roles.
Project Management and Implementation
Throughout his career, Andrew Barb has led various significant projects. He created detailed training procedures for Customer Service Representatives and a specific project that was selected by the Department Director. Additionally, he researched and presented an implementation process for a new Event Management Software solution, directly negotiating the contract with the vendor.
Technological Initiatives
Andrew Barb has also undertaken several technological initiatives. He built, designed, and implemented a mobile app on the QuickMobile platform for an incentive trip in Hawaii for 650 attendees. At In-N-Out Burger, he developed tracking reports for upper management to ensure proper management and collection of user accounts and equipment and assisted in the setup and roll-out of 300 iPhones across restaurant outlets over a two-week period.
Special Event Contributions
In the realm of special events, Andrew Barb created video featurettes for the In-N-Out Burger Foundation Golf Tournament Live Auction, which significantly contributed to raising $147,000. His efforts in special events highlight his ability to blend technical skills with creative initiatives to achieve impactful results.