Dave Y.
About Dave Y.
Dave Y. is the Director of Customer Support at Restaurant365 in Austin, Texas, with extensive experience in SaaS support and operations.
Current Position at Restaurant365
Dave Y. serves as the Director of Customer Support at Restaurant365 in Austin, Texas, United States. In this role, he is responsible for optimizing performance and scaling the customer support operations to accommodate rapid growth. He collaborates closely with other Customer Success leaders to ensure customers receive an integrated, industry-best experience across all product lines.
Previous Roles at Restaurant365
Prior to his current role, Dave Y. served as the Manager of Customer Support at Restaurant365 from 2018 to 2021. During his tenure, he focused on post-implementation customer support, ensuring a seamless experience for clients.
Experience at Volusion, LLC
Dave Y. had an extensive career at Volusion, LLC in the Austin, Texas Area. He held multiple positions over a decade, starting as a Customer Care Consultant in 2007. He then advanced to roles such as Customer Care Manager, Communications Manager, Self-Help Manager, and Operations Manager for Customer Experience. His career at Volusion spanned from 2007 to 2018, providing a strong foundation in SaaS support and operations.
Educational Background
Dave Y. studied at Marietta College, where he earned a Bachelor of Arts (BA) degree in English and Theatre from 1999 to 2004. His education equipped him with strong communication and analytical skills that have been instrumental in his professional career.
Fifteen-Year Background in SaaS Support
Dave Y. has a fifteen-year background in SaaS support and operations. His experience includes comprehensive roles in customer support, communication management, and operations management. This extensive background has made him an expert in delivering high-quality customer support and enhancing the customer experience.