Joy Carter
About Joy Carter
Joy Carter is the Senior Manager of Billing at Restaurant365, with extensive experience in operations support and fintech fulfillment.
Current Position at Restaurant365
Joy Carter is currently serving as the Senior Manager, Billing at Restaurant365. In this role, she implements and enhances operational aspects of billing and accounts receivable. She is responsible for the integration and improvement of internal and external ticketing systems, driving the implementation of new billing and AR systems, and spearheading process improvement initiatives.
Previous Roles at Restaurant365
Before becoming the Senior Manager, Billing at Restaurant365, Joy Carter held several other key positions within the company. She was the Associate Director, Fintech Fulfillment from 2023 to 2024, and the Sr. Manager, Operations Support from 2022 to 2023 in Austin, Texas. Additionally, she served as the Manager, Operations Support from 2021 to 2022 in Austin, Texas. Throughout these roles, Joy focused on streamlining operations and enhancing support frameworks.
Experience at Compeat Restaurant Management Software
Joy Carter's career also includes significant experience at Compeat Restaurant Management Software, where she worked as the Support Team Manager from 2019 to 2021 in Austin, Texas. Prior to that, she was a Client Services Consultant from 2018 to 2019 in Petaluma, California. In these positions, she implemented a new CRM system and restructured support teams post-merger, significantly increasing efficiency and achieving high customer satisfaction ratings.
Early Career and Business Ventures
Earlier in her career, Joy Carter operated JJ’s Burger Joint as the Managing Owner from 2013 to 2019 in Novato, California. She also managed the Dalewood Apartments as the Property Manager from 2004 to 2017 in California. These roles provided her with hands-on experience in business and property management.
Educational Background in Business Administration
Joy Carter studied Business Administration and Management, Accounting at Daniel Webster College from 1994 to 1996. This formal education laid the foundation for her extensive career in management and operations, providing her with essential knowledge and skills in business administration and accounting.