Ky Winborn
About Ky Winborn
Ky Winborn is the Principal Product Manager, Platform Growth at Restaurant365, with a diverse background in customer success, operations, and product management.
Current Role at Restaurant365
Ky Winborn currently holds the position of Principal Product Manager, Platform Growth at Restaurant365. In this role, Winborn is responsible for overseeing the strategic growth and development of the platform. Utilizing extensive experience in product management and customer success, they focus on enhancing the product's capabilities to support Restaurant365's business objectives.
Experience in Product Management
Ky Winborn has a rich background in product management with several notable roles in the industry. Previously, they worked as a Senior Product Manager at Toast, Inc. from 2020 to 2024. Before that, Winborn served as a Product Manager at ThriveHive for 11 months and as a Product Manager at InsightSquared, where they worked for a total of two years, including a brief stint in customer success as an Implementation Team Lead.
Career in Customer Success
Ky Winborn has an extensive career in customer success, beginning with roles at InsightSquared as Implementation Team Lead, Customer Success. They served as Customer Success Manager and Customer Success Operations Specialist at Appcues, reflecting strong capabilities in managing customer relationships and supporting operational improvements. Additionally, Winborn held the position of Director of Sports and Customer Success at Social Boston Sports, indicating a leadership role in managing customer experience and engagement.
Early Career and Technology Systems Coordination
Ky Winborn's early career includes pivotal roles such as Program Assistant at the Massachusetts Institute of Technology and Technology Systems and Operations Coordinator at Teach Plus. These positions contributed to their expertise in technology systems coordination and laid the foundation for their subsequent roles in customer success and product management.
Educational Background
Ky Winborn earned a Bachelor’s Degree in Philosophy from Bates College. This educational foundation provided critical thinking and analytical skills that have been beneficial in their diverse career spanning various sectors, including technology, customer success, and product management.