Melissa Vazquez
About Melissa Vazquez
Melissa Vazquez is the VP of Customer Adoption and Engagement at Restaurant365, with over 20 years of leadership experience in K-12 education, restaurant management systems, and technology.
Current Role at Restaurant365
Melissa Vazquez currently holds the position of VP of Customer Adoption and Engagement at Restaurant365. She plays a significant role in developing strategies that drive customer engagement and adoption of the company's restaurant management software. Her focus includes creating efficient processes and innovations to enhance the customer experience.
Past Experience at K12 Insight
Melissa Vazquez previously served as VP of Customer Success at K12 Insight, where she initially worked for four months in 2022 and then for an additional year between 2021 and 2022. In this role, she concentrated on improving customer success strategies and enhancing the overall experience for clients in the education sector.
Earlier Roles at Illuminate Education
At Illuminate Education, Melissa Vazquez held several leadership positions, including Vice President of Customer Success and Vice President of Implementation (SIS), from 2012 to 2019. During her tenure, she contributed significantly to growing the company from 25 employees and $3 million in revenue to over 500 employees and $100 million in revenue. She developed scalable processes and training modules that enhanced both team efficiency and customer satisfaction.
Educational Background
Melissa Vazquez earned an MA from the University of La Verne. She also achieved a BA in Liberal Arts from California State Polytechnic University-Pomona. Her solid educational background has provided her with a comprehensive foundation in both liberal arts and advanced educational practices.
Leadership in Customer Success
Melissa Vazquez has over 20 years of leadership experience, notably in K-12 education, restaurant management systems, and technology sectors. She has a track record of promoting a positive team culture through collaboration and best practices focused on customer experience innovation. Her leadership style empowers teams to take risks and learn from failures to drive continuous improvement.