Rick France
About Rick France
Rick France is the Senior Manager of Customer Success at Restaurant365 in Irvine, California, with a background in technical enablement and customer success management.
Current Role at Restaurant365
Rick France is currently working at Restaurant365 as the Senior Manager of Customer Success. Based in Irvine, California, Rick is responsible for optimizing and measuring the post-onboarding customer journey experience. He manages escalated credit requests and resolves issues, providing industry, accounting, and solution expertise to the organization. His role includes leading a team to achieve Objectives and Key Results (OKRs) and deliver robust Gross & Net Retention outcomes.
Previous Experience at Tipalti
Prior to his current role, Rick France worked at Tipalti in several capacities. From 2022 to 2023, he served as the Senior Technical Enablement Manager in the San Francisco Bay Area. Before that, he was the Technical Enablement Manager for approximately 11 months from 2021 to 2022 and a Senior Customer Success Manager from 2020 to 2021 in San Mateo, California. In these roles, Rick utilized his expertise in enterprise web technologies and big data to support and enable technical processes.
Career at Illuminate Education, Inc.
Rick France also had an impactful tenure at Illuminate Education, Inc. From 2019 to 2020, he was the Director of Program Management in Irvine, California. Preceding this, he held the role of Senior Customer Success Manager from 2017 to 2019 and Implementation Manager from 2014 to 2017. These roles involved managing customer success strategies and overseeing implementation processes in education technology.
Background in Education
Before venturing into the corporate world, Rick France dedicated time to education. He worked at Community Consolidated School District 180 as the Director of Technology from 2011 to 2014 and as a Math Teacher/Technology Coach from 2008 to 2011. He has a strong educational background with a Master of Arts in Educational Leadership and Administration from Saint Xavier University (2009-2011) and a Bachelor of Science in Mathematics from Illinois State University (2004-2008).
Educational Qualifications
Rick France holds a Master of Arts (MA) in Educational Leadership and Administration from Saint Xavier University, where he studied from 2009 to 2011. Additionally, he earned a Bachelor of Science (BS) in Mathematics from Illinois State University, completing his studies there from 2004 to 2008. His academic background provides a solid foundation for his professional career in technology and customer success management.