Maxim Rhéaume
About Maxim Rhéaume
Maxim Rhéaume is a Digital Campaign Operations Analyst at Neptune Retail Solutions, specializing in Checkout 51. He has extensive experience in customer success and operations, having held various roles at Checkout 51 and MAXIMUS Canada.
Current Role at Neptune Retail Solutions
Maxim Rhéaume currently serves as a Digital Campaign Operations Analyst at Neptune Retail Solutions, specifically for Checkout 51. He has held this position since 2021, contributing to the company's digital marketing efforts for a duration of three years. His role involves managing digital campaigns and optimizing operations to enhance customer engagement and satisfaction.
Previous Experience at Checkout 51
Prior to his current role, Maxim Rhéaume worked at Checkout 51 in various capacities. He served as a Customer Success Operations Analyst from 2019 to 2020 for seven months and as a Bilingual Member Success Agent from 2015 to 2017 for two years. Additionally, he held the position of Payments Lead in Member Success from 2017 to 2019 for two years. His experience at Checkout 51 has provided him with a solid foundation in customer service and operational efficiency.
Work History at MAXIMUS Canada
Maxim Rhéaume's career began at MAXIMUS Canada, where he worked as a Document Processor in the Mailroom for seven months in 2012. He later transitioned to a role as a Bilingual Customer Service Representative from 2013 to 2015 for two years. His time at MAXIMUS Canada equipped him with essential skills in document processing and customer service.
Educational Background
Maxim Rhéaume completed his secondary education at École Secondaire Étienne-Brûlé, earning an Ontario Secondary School Graduation Diploma. He pursued further studies at Seneca College of Applied Arts and Technology, where he achieved a diploma in Computer Systems Technology from 2009 to 2010. Additionally, he studied Game Development at George Brown College from 2011 to 2012, further enhancing his technical skills.
Experience at Foresters
Maxim Rhéaume worked at Foresters as an Imaging Associate from 2011 to 2012 for one year. This role contributed to his understanding of imaging processes and document management, which are valuable in his subsequent positions in customer success and digital operations.