Thomas Aiken
About Thomas Aiken
Thomas Aiken serves as the Senior Manager of Digital Operations at Neptune Retail Solutions, a position he has held since 2021. He has a background in customer success and account management, with previous roles at various companies in the Toronto area.
Work at Neptune Retail Solutions
Thomas Aiken has been serving as the Senior Manager of Digital Operations at Neptune Retail Solutions since 2021. In this role, he oversees digital initiatives and operations, contributing to the company's strategic goals. His experience in digital operations is complemented by his previous position as Manager of Customer Success at the same organization, where he worked from 2019 to 2021.
Previous Experience in Customer Success
Before his current role, Thomas Aiken worked as a Customer Success Manager at News America Marketing from 2018 to 2019. His responsibilities included ensuring client satisfaction and managing customer relationships. He also held the position of Manager, Customer Success at Neptune Retail Solutions from 2019 to 2021, where he focused on enhancing customer experiences and driving success for clients.
Background in Account Management
Thomas Aiken began his career as an Account Executive at Oriental Press (UK) Limited, where he worked from 2016 to 2018. This role involved managing client accounts and fostering relationships to ensure service delivery. Prior to that, he was employed at Balfour Beatty Rail as a FAMS Clerk & Team Assistant for seven months in 2013, where he supported operational tasks.
Education and Academic Background
Thomas Aiken earned a Bachelor of Arts (BA) degree in Classics and Classical Languages, Literatures, and Linguistics from King's College London. He attended the institution from 2009 to 2012, gaining a strong foundation in classical studies that informs his analytical skills and understanding of diverse cultures.