Rene Hernandez
About Rene Hernandez
Rene Hernandez is an Account Manager at Retailer Web Services, where he has worked since 2018. He previously held positions at Nationwide and CVS Health, and he holds an ITIL Foundation Certificate from Pink Elephant.
Current Role at Retailer Web Services
Rene Hernandez serves as an Account Manager at Retailer Web Services, a position he has held since 2018. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. His tenure at Retailer Web Services spans over six years, during which he has developed strong relationships with clients and contributed to the company's growth in the Phoenix, Arizona area.
Previous Experience at Nationwide
Before joining Retailer Web Services, Rene Hernandez worked at Nationwide as an Analyst in the IT Service Desk from 2017 to 2018. His role involved providing technical support and troubleshooting for IT-related issues. This experience enhanced his analytical skills and understanding of IT service management.
Experience at CVS Health
Rene Hernandez was employed at CVS Health as an IT Services Center Representative from 2014 to 2017. During his three years in this position, he provided support to customers and resolved IT service inquiries. This role helped him build a foundation in customer service and IT support.
Education and ITIL Certification
Rene Hernandez studied at Pink Elephant, where he achieved the ITIL Foundation Certificate in 2015. This certification reflects his knowledge of IT service management best practices and principles. The training he received has contributed to his effectiveness in managing IT services and client accounts.