Andrea Quinn
About Andrea Quinn
Andrea Quinn is a Junior Technical Support Engineer at RetailNext, where she has worked since 2016. She holds a Bachelor's Degree in Human Resources Management from the University of South Africa and has previous experience in customer service and academic assistance.
Work at RetailNext
Andrea Quinn has been employed at RetailNext since 2016, serving as a Junior Technical Support Engineer. In this role, she is responsible for providing technical assistance and support to clients, ensuring that their needs are met efficiently. Her position involves troubleshooting technical issues and collaborating with other team members to enhance customer satisfaction. Andrea operates within the Cape Town Area, South Africa, contributing to the company's objectives and client relations for over eight years.
Education and Expertise
Andrea Quinn studied at the University of South Africa/Universiteit van Suid-Afrika, where she earned a Bachelor's Degree in Human Resources Management and Services from 2012 to 2015. This academic background provides her with a solid foundation in human resources principles, which complements her technical support role. Additionally, she attended Elkanah House, furthering her educational journey.
Previous Experience at Digital Outsource Services
Prior to her current role, Andrea worked at Digital Outsource Services from 2014 to 2016 as a Customer Service Host. During this time, she developed her customer service skills and gained experience in handling client inquiries. In 2016, she undertook a two-week secondment as a Customer Service Host Coach for the Canadian Region, where she focused on training and supporting other customer service hosts.
Experience at Varsity College
In 2013, Andrea Quinn worked as an Academic Assistant at Varsity College for a period of five months in Rondebosch. This role involved supporting academic staff and assisting students, which contributed to her understanding of educational environments and student needs.