Angus Cuddon
About Angus Cuddon
Angus Cuddon serves as the Customer Support Manager for the EMEA and APAC regions at RetailNext, where he oversees a team of over 40 agents and emphasizes customer satisfaction. He has a background in marketing and business management, along with extensive experience in customer support roles at Amazon Web Services and RetailNext.
Current Role at RetailNext
Angus Cuddon serves as the Customer Support Manager for the EMEA and APAC regions at RetailNext. He has held this position since 2020, working remotely. In this role, he manages a team of over 40 agents, focusing on training and ensuring compliance for new hires within the customer support team. His responsibilities include maintaining high standards of customer satisfaction.
Previous Experience at RetailNext
Prior to his current role, Angus Cuddon held multiple positions at RetailNext. He worked as a Senior Technical Support Engineer from 2019 to 2023 and as a Customer Support Manager for the EMEA and APAC regions from 2022 to 2023. Additionally, he served as a TSE/TAM from 2017 to 2019. His progression within the company highlights his expertise in customer support and technical assistance.
Experience at Amazon Web Services
Before joining RetailNext, Angus Cuddon worked at Amazon Web Services as a TCSA Lead from 2014 to 2017. This role took place in the Cape Town area of South Africa. His experience at AWS contributed to his skills in customer support and technical service.
Education and Qualifications
Angus Cuddon studied Marketing and Business Management at Damelin, where he achieved a Diploma in 1991. This educational background has provided him with foundational knowledge relevant to his roles in customer support and management.