Brandon Yee
About Brandon Yee
Brandon Yee is a Technical Support Engineer Tier II at RetailNext, where he has worked since 2016. He holds certifications in A+ and Cisco Certified Network Associate and has experience in managing technical support incidents and implementing cloud architecture.
Work at RetailNext
Brandon Yee has been employed at RetailNext since 2016, currently holding the position of Technical Support Engineer Tier II. In this role, he implements cloud architecture for RetailNext customers and manages incident queues. He responds to technical support needs through phone and email, ensuring effective communication and resolution of issues. Prior to his current position, he worked at RetailNext as a Technical Support Engineer for 10 months in 2015.
Education and Expertise
Brandon Yee holds two Associate's degrees. He studied Hospital Management at Mission College from 2006 to 2010, and later pursued Computer Science at Chabot College from 2013 to 2017. His educational background provides a foundation for his technical skills and knowledge in support engineering.
Certifications and Technical Skills
Brandon is certified as an A+ Technician and holds a Cisco Certified Network Associate certification. His technical expertise includes troubleshooting back-end device issues using Linux commands, which enhances his ability to support customers effectively.
Previous Experience at Barracuda Networks
Before joining RetailNext, Brandon Yee worked at Barracuda Networks as a Technical Support Engineer from 2013 to 2015. His experience in this role contributed to his development in managing technical support tasks and responding to customer inquiries.