Donovan L.
About Donovan L.
Donovan L. is a Network Administrator at RetailNext in Cape Town, South Africa, with a background in Political Science, History, and Human Resource Management. He has experience in technical support and customer service, having previously worked at Capitec Bank and Adept ICT.
Work at RetailNext
Donovan L. has been employed at RetailNext as a Network Administrator since 2020. In this role, he is responsible for managing network operations and ensuring optimal performance of network systems. He utilizes his technical expertise to provide customer-facing support, specifically related to RetailNext products. Donovan adheres to company policies and best practices, including accurate time tracking, to maintain operational efficiency.
Previous Employment Experience
Before joining RetailNext, Donovan L. worked at Capitec Bank as a Talent Sourcing Agent from 2014 to 2017. His role involved driving cases to resolution while maintaining effective communication with customers. He also served as a Support Engineer at Adept ICT from 2018 to 2020, where he focused on providing technical support and ensuring that all possible solutions were explored before escalating issues.
Education and Expertise
Donovan L. completed his Matric at Stellenbosch High School from 2004 to 2008. He pursued higher education at Stellenbosch University, earning a BA in International Studies with a focus on Political Science and History from 2009 to 2013. He further studied at the University of South Africa, obtaining a Bcom in Human Resource Management from 2013 to 2016. Additionally, he completed IT Systems Engineer training at CTU Training Solutions in 2017, covering A+, N+, CCNA, and CCNP.
Technical Skills and Responsibilities
In his current role as a Network Administrator, Donovan L. applies his technical skills to troubleshoot network issues and provide customer support. He has experience in a customer-facing technical support role, which includes passing customer feedback to relevant internal teams. His approach emphasizes cost minimization by ensuring all potential solutions are attempted before requesting onsite visits.